Boost Call Quality Scores

# Boost Call Quality Scores ## What It Does Boost Call Quality Scores automates the assessment and coaching of sales and customer success calls, providing actionable feedback to improve team performance. It analyzes call recordings, evaluates them against predefined quality criteria, and generates detailed reports. This automation saves time and ensures consistency in call quality evaluation. As a result, teams can focus on improving their sales and customer success strategies. ## Who Needs This Customer Success Managers are the primary beneficiaries of Boost Call Quality Scores. They currently spend a significant amount of time manually scoring and providing feedback on call recordings, taking away from other critical tasks. By automating this process, they can redirect their efforts towards more strategic initiatives that drive customer success. ## How It Works — Step by Step 1. You upload a batch of call recordings to the designated storage location. 2. The agent automatically retrieves the uploaded call recordings and begins analysis. 3. You configure the quality assessment criteria based on your organization's standards. 4. The agent evaluates each call against the predefined criteria, assessing factors such as communication skills and product knowledge. 5. Detailed reports are generated for each call, highlighting strengths and areas for improvement. 6. The agent compiles the reports into a comprehensive summary, providing an overview of team performance. 7. You review the summary and individual call reports to identify trends and coaching opportunities. 8. The agent automatically sends the reports to the relevant team members, along with personalized coaching recommendations. ## What You Get * Detailed call quality assessment reports for each call recording * Personalized coaching recommendations for sales and customer success team members * Comprehensive summary report highlighting team performance trends * Actionable insights to inform sales and customer success strategies * Significant time savings, freeing up to 3 hours per week for more strategic tasks ## Setup Requirements * AI service API key (e.g. speech-to-text service) * Web automation service account credentials * Access to your call recording storage location * Predefined quality assessment criteria document * Email account credentials for sending reports to team members ## Pricing $39 one-time *No subscription. Yours to keep and run as many times as you want.*