CSAT Survey Automation Solution

# CSAT Survey Automation Solution ## What It Does The CSAT Survey Automation Solution automates the process of sending customer satisfaction surveys to customers via Freshdesk and stores the responses in Google Sheets. This automation saves customer support teams a significant amount of time and increases response rates. By centralizing customer insights, teams can make data-driven decisions to improve customer satisfaction. The solution streamlines the survey process, eliminating manual effort and reducing the risk of human error. ## Who Needs This Customer Support Managers who currently manually send CSAT surveys and track responses are the ideal users of this solution. They often spend a substantial amount of time collecting and organizing customer feedback, taking away from other critical tasks. By automating this process, they can focus on analyzing customer insights and improving overall customer experience. ## How It Works — Step by Step 1. You connect your Freshdesk account to the CSAT Survey Automation Solution, allowing it to access your customer data. 2. The solution automatically generates CSAT surveys based on your predefined template and sends them to customers via Freshdesk. 3. As customers respond to the surveys, the solution captures their feedback and stores it in a designated Google Sheets document. 4. You configure the Google Sheets document to store the survey responses, allowing for easy access and analysis. 5. The solution organizes the survey responses in the Google Sheets document, making it easy to track customer satisfaction trends. 6. You can review the collected data in Google Sheets, gaining valuable insights into customer satisfaction and identifying areas for improvement. 7. The solution runs automatically, eliminating the need for manual survey sending and response tracking. 8. You can adjust the survey template and settings as needed to ensure the solution continues to meet your evolving customer support needs. ## What You Get * Automated CSAT survey sending via Freshdesk * Survey responses stored in Google Sheets * Centralized customer insights for easy analysis * Increased response rates due to automated survey process * Significant time savings for customer support teams * Improved customer satisfaction through data-driven decision making ## Setup Requirements * Freshdesk account with API credentials * Google Sheets account with a designated document for storing survey responses * Predefined CSAT survey template * API credentials for the CSAT Survey Automation Solution to access Freshdesk and Google Sheets ## Pricing $39 one-time *No subscription. Yours to keep and run as many times as you want.*