CSAT Surveys Made Effortless

# CSAT Surveys Made Effortless ## What It Does CSAT Surveys Made Effortless automates the process of collecting customer satisfaction feedback from Freshdesk and stores the responses in Google Sheets. This automation eliminates the need for manual survey collection, saving customer support teams valuable time. With this tool, support teams can focus on resolving customer issues instead of spending time gathering feedback. The automation ensures that customer feedback is collected and organized efficiently. ## Who Needs This Customer Support Managers who currently spend a significant amount of time manually collecting and organizing customer satisfaction feedback need this automation. They often have to switch between multiple platforms, such as Freshdesk and Google Sheets, to gather and analyze customer feedback. By automating this process, Customer Support Managers can free up more time to focus on improving customer satisfaction. ## How It Works — Step by Step 1. You connect your Freshdesk account to the automation agent, allowing it to access your customer support data. 2. The agent retrieves customer interaction data from Freshdesk, identifying customers who are eligible for a CSAT survey. 3. The agent automatically sends a CSAT survey to the identified customers via Freshdesk. 4. When customers respond to the survey, the agent collects their responses. 5. The agent then stores the survey responses in a designated Google Sheets document. 6. You can then review and analyze the customer feedback stored in Google Sheets, gaining valuable insights into customer satisfaction. 7. The agent ensures that all survey responses are accurately recorded and up-to-date in Google Sheets. 8. You can use the collected data to identify trends and areas for improvement in your customer support. ## What You Get * CSAT surveys automatically sent to customers via Freshdesk * Customer survey responses stored in Google Sheets * Accurate and up-to-date customer feedback data * Time saved from manual survey collection and data entry * Improved customer satisfaction insights for support teams ## Setup Requirements * Freshdesk account credentials * Google Sheets account credentials * API key for Freshdesk * Designated Google Sheets document for storing survey responses ## Pricing $39 one-time *No subscription. Yours to keep and run as many times as you want.*