Negative Review Alert System

# Negative Review Alert System ## What It Does The Negative Review Alert System automates the process of monitoring Facebook reviews, escalating negative reviews to your customer support team, and creating tickets in Supabase. This ensures that your team is notified promptly and can resolve issues in a timely manner. By automating this process, your customer support team can focus on resolving issues rather than manually monitoring reviews. As a result, you can improve customer satisfaction and reduce the risk of negative reviews escalating into bigger problems. ## Who Needs This Customer Support Managers who struggle with manually monitoring Facebook reviews and escalating negative reviews to their team are the ideal users of this system. They currently spend a significant amount of time checking reviews, identifying negative ones, and notifying their team, taking away from the time they can devote to resolving customer issues. By automating this process, they can save time and improve their team's efficiency. ## How It Works — Step by Step 1. You provide the Facebook page ID and access token for the page you want to monitor. 2. The system checks the Facebook page for new reviews at regular intervals. 3. It analyzes the reviews using AI to identify negative reviews. 4. For each negative review identified, the system creates a ticket in Supabase with the review details. 5. The system sends a notification to your Slack channel with the negative review details and a link to the Supabase ticket. 6. You can then review the ticket and take action to resolve the issue. 7. The system continues to monitor the Facebook page for new reviews and repeat the process. 8. You can adjust the frequency of the checks and the criteria for identifying negative reviews as needed. ## What You Get * Negative reviews from Facebook are automatically identified and escalated to your customer support team. * Tickets are created in Supabase for each negative review, allowing your team to track and resolve issues. * Notifications are sent to your Slack channel, ensuring your team is informed promptly. * Your customer support team saves 3 hours per week by automating the review monitoring process. * You can improve customer satisfaction by resolving issues in a timely manner. * You have a centralized system for tracking and resolving customer issues. ## Setup Requirements * Facebook page ID and access token * Supabase API key and database credentials * Slack workspace and channel ID * AI service API key (provided by the system) ## Pricing $19 one-time *No subscription. Yours to keep and run as many times as you want.*