Proactive Churn Risk Alerts

# Proactive Churn Risk Alerts ## What It Does Proactive Churn Risk Alerts automatically monitors your Zendesk for signals that indicate a customer is at risk of churning, logs these signals in a Google Sheet for easy tracking, and alerts your team in Slack so you can take proactive steps to retain the customer. This automation saves your customer success team time and reduces the risk of churn. By streamlining the process, you can focus on high-touch, high-value interactions with your customers. The result is a more efficient and effective customer success operation. ## Who Needs This Customer Success Managers who manually monitor Zendesk for churn risk signals and notify their teams via Slack or email are the ideal users for Proactive Churn Risk Alerts. They currently spend hours each week scouring Zendesk for potential churn risks and logging them in spreadsheets, taking time away from more strategic customer success activities. By automating this process, they can free up more time to focus on building strong customer relationships. ## How It Works — Step by Step 1. You provide the necessary credentials to connect to your Zendesk account, allowing the agent to access your customer data. 2. The agent continuously monitors your Zendesk for predefined churn risk signals, such as specific keywords or ticket escalations. 3. When a churn risk signal is detected, the agent logs the relevant customer information and signal details in a designated Google Sheet. 4. The agent then sends a notification to a designated Slack channel, alerting your team to the potential churn risk. 5. Your team receives the alert and can review the logged information in Google Sheets to determine the best course of action. 6. You can then take proactive steps to address the customer's concerns and mitigate the churn risk. 7. The agent continues to monitor Zendesk and update the Google Sheet as new churn risk signals are detected. 8. You can easily track and analyze the churn risk signals over time, using the data in Google Sheets to inform your customer success strategy. ## What You Get * A Google Sheet log of all detected churn risk signals, including customer information and signal details * Slack notifications alerting your team to potential churn risks * Automated monitoring of your Zendesk account for predefined churn risk signals * Time savings of up to 2 hours per week, allowing your customer success team to focus on higher-value activities * Improved customer success operations through proactive churn risk mitigation ## Setup Requirements * Zendesk account credentials * Google Sheets account * Slack workspace credentials * API key for AI services ## Pricing $39 one-time *No subscription. Yours to keep and run as many times as you want.*