Smart Support Email Triage

# Smart Support Email Triage ## What It Does Smart Support Email Triage is an AI-powered automation that sorts and routes support emails to the right teams, saving time and increasing response efficiency. It integrates with Jira to streamline your support workflow. With this automation, support agents can focus on resolving issues rather than sorting emails. By automating email triage, you can respond to customer inquiries faster and improve overall customer satisfaction. ## Who Needs This Support Managers who struggle with manually sorting through a high volume of support emails will benefit from Smart Support Email Triage. Currently, they spend a significant amount of time categorizing and assigning emails to the right teams, taking away from the time they can devote to resolving customer issues. By automating this process, Support Managers can free up their team's time and improve their overall efficiency. ## How It Works — Step by Step 1. You provide a list of support email addresses and corresponding team assignments. 2. The automation connects to your email account and pulls in new support emails. 3. It uses AI to analyze the content of each email and determine the relevant team or category. 4. Based on the analysis, the automation assigns the email to the correct team or category. 5. The automation creates a new issue in Jira for each email, including relevant details and context. 6. You review the assigned emails and issues in Jira to ensure accuracy and make any necessary adjustments. 7. The automation updates the status of the email and corresponding Jira issue as the support team works on resolving the issue. 8. You can monitor the performance of the automation and make adjustments as needed to improve its accuracy. ## What You Get * Support emails sorted and assigned to the correct teams * New issues created in Jira for each email, complete with relevant details and context * Reduced time spent on manual email triage and assignment * Improved response times and customer satisfaction * Increased efficiency and productivity for support teams * Accurate and up-to-date records of customer issues in Jira ## Setup Requirements * Jira account credentials * Email account credentials (IMAP or POP3) * List of support email addresses and corresponding team assignments * AI service API key (provided by the service) ## Pricing $19 one-time *No subscription. Yours to keep and run as many times as you want.*