Smart Ticket Routing

# Smart Ticket Routing ## What It Does Smart Ticket Routing automates the classification and routing of support tickets from HubSpot to Jira, saving support teams valuable time and increasing their response efficiency. With this automation, support tickets are accurately categorized and directed to the right team or individual, ensuring that issues are addressed promptly. This streamlined process enables support teams to focus on resolving issues instead of manually sorting through tickets. As a result, response times are reduced, and customer satisfaction improves. ## Who Needs This Support Managers who currently manually classify and route support tickets from HubSpot to Jira are the ideal users for Smart Ticket Routing. They spend a significant amount of time sorting through tickets, determining their categories, and assigning them to the right teams or individuals. By automating this process, Support Managers can free up their teams to focus on more critical tasks. ## How It Works — Step by Step 1. You connect your HubSpot and Jira accounts to the Smart Ticket Routing agent. 2. The agent pulls in new support tickets from HubSpot at regular intervals. 3. Using AI-powered classification, the agent analyzes the content of each ticket to determine its category and priority. 4. Based on the classification, the agent automatically routes the ticket to the relevant team or individual in Jira. 5. The agent creates a new issue in Jira with the relevant details from the HubSpot ticket. 6. You can customize the routing rules and classification criteria to fit your specific support team's needs. 7. The agent continuously learns from the tickets it processes, improving its accuracy over time. 8. You can monitor the performance of the agent and make adjustments as needed. ## What You Get * Automatically classified and routed support tickets from HubSpot to Jira * Reduced manual sorting time for support teams * Improved response times and customer satisfaction * Customizable routing rules and classification criteria * Continuous learning and improvement of the agent's accuracy ## Setup Requirements * HubSpot API key * Jira API key * AI service API key (provided by the Smart Ticket Routing service) * Access to your HubSpot and Jira accounts ## Pricing $39 one-time *No subscription. Yours to keep and run as many times as you want.*