Streamline Email Support Tickets

# Streamline Email Support Tickets ## What It Does Streamline Email Support Tickets automates the assignment of support tickets from forwarded emails to Jira Service Management, saving your team time and reducing manual errors. With this automation, support agents can focus on resolving issues instead of data entry. The agent accurately extracts relevant information from emails and creates corresponding tickets in Jira. This ensures that all support requests are captured and addressed in a timely manner. ## Who Needs This Support Managers who manually process and assign support tickets from emails will benefit greatly from this automation. Currently, they spend a significant amount of time forwarding emails to the right teams and ensuring that all relevant information is accurately captured in Jira. By automating this process, they can free up resources to focus on more critical tasks. ## How It Works — Step by Step 1. You set up the automation by providing the email address that will be used to forward support requests. 2. When an email is forwarded to this address, the agent triggers and begins processing the email. 3. The agent extracts relevant information from the email, such as the customer's issue and contact details. 4. The extracted information is then used to create a new ticket in Jira Service Management. 5. The agent assigns the ticket to the relevant team or agent based on predefined rules. 6. The ticket is updated with the relevant information, including the customer's issue and contact details. 7. You can customize the automation to fit your specific needs, such as setting up custom rules for ticket assignment. 8. The automation runs continuously, processing new emails as they are received. ## What You Get * New support tickets are automatically created in Jira Service Management from forwarded emails. * Relevant information is accurately extracted from emails and captured in Jira. * Tickets are assigned to the relevant teams or agents based on predefined rules. * Support agents can focus on resolving issues instead of data entry. * Time saved: 2 hours per day. * Reduced manual errors and improved accuracy. ## Setup Requirements * Jira Service Management account * Email address for forwarding support requests * API credentials for Jira Service Management * AI service API key (for text extraction and processing) ## Pricing $39 one-time *No subscription. Yours to keep and run as many times as you want.*