Unified Support Metrics Dashboard

# Unified Support Metrics Dashboard ## What It Does The Unified Support Metrics Dashboard automates the tracking of key support metrics across Zendesk and Freshdesk, providing a unified view of customer support performance. It saves customer support managers time by automatically generating reports and sending updates to stakeholders via Sheets, Slack, and Gmail. With this automation, managers can focus on improving support performance rather than manually compiling data. The result is improved performance insights and more efficient support operations. ## Who Needs This Customer Support Managers who currently spend hours manually tracking and reporting support metrics across multiple platforms need this automation. They typically struggle to get a unified view of their team's performance and often rely on manual data compilation, which is time-consuming and prone to errors. By automating this process, they can gain more accurate and timely insights into their team's performance. ## How It Works — Step by Step 1. You connect your Zendesk and Freshdesk accounts to the automation agent, allowing it to access your support data. 2. The agent pulls the latest support metrics from both platforms, including ticket volumes, response times, and resolution rates. 3. It then consolidates this data into a unified report, providing a comprehensive view of your support performance. 4. You specify the frequency and format of the reports, choosing whether to receive daily, weekly, or monthly updates via Sheets, Slack, or Gmail. 5. The agent generates the reports according to your preferences, saving you time and effort. 6. It also sends notifications to stakeholders, keeping them informed about support performance and any areas for improvement. 7. You can customize the reports to include specific metrics or KPIs relevant to your team's performance. 8. The agent continues to monitor your support data and update the reports accordingly, ensuring that you always have the latest insights. ## What You Get * Unified support metrics reports in Sheets * Automated notifications via Slack and Gmail * Customizable reporting frequency and format * Improved performance insights and reduced manual reporting time * Enhanced visibility into support team performance ## Setup Requirements * Zendesk account credentials * Freshdesk account credentials * Google Sheets account * Slack workspace credentials * Gmail account credentials * OpenAI API key (for AI-driven insights and reporting) ## Pricing $39 one-time *No subscription. Yours to keep and run as many times as you want.*